Terms and Conditions

Last Updated 03/03/2011
We recommend that you print and keep a copy of these Terms and Conditions for future reference.

THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

ORDER PROCESS - ORDERS FOR DELIVERY
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button. After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail).   Please note that this e-mail is an acknowledgement, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.)
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. 

PRICES AND PAYMENT
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see Delivery below).
The total cost of your order will be the price of the products you order plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
Pictures are for illustration only.
For delivery items we accept payment by Mastercard, Visa, Delta and Switch. Payment is deducted when we process your order. 

DELIVERY
Where we Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the weight of your order. When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. If you add additional items, please double check the charge by clicking "Update". You will always be able to see all applicable charges before submitting your order. 
How We Deliver
Most products are delivered either by courier or by post, depending on their size and value. Very occasionally different products in the same order may be delivered separately. Items by courier are sent for Next Day Delivery. parcels under 1kg are sent Royal Mail and are 3-5 Days. 
additional delivery charges may apply if Fedex need to redeliver.
Free Delivery orders are sent either Royal Mail or Express and is at Paynes Discretion.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

SPECIAL OFFERS
Special offers/discounts on this website apply to orders purchased on-line only, unless stated. Paynes reserve the right to cancel special offers with no prior notice. All offers are subject to stock.

RETURNING ORDERS
Cancellations and Returns
If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by: 
emailing us at sales@paynes-beefarm.com; phoning us on 01273 843388- please have your order reference number and delivery details to hand; 
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any 'Free Gifts' received with the product must also be returned. You will receive a full refund (excluding return Delivery charges, unless faulty). DVDs & CDs can only be returned for a replacement of the same title and can not be refunded. 

RETURN OF FAULTY GOODS
The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be:- 
in otherwise in 'as-new' condition; 
complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging). 
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. foods etc) the guarantee period is three months from delivery.
If a pre-recorded videotape, DVD, CD, Minidisc or other software is faulty under guarantee we will happily exchange it for the same title. 
Any refund due to a fault or other defect will include a refund of the applicable delivery charges. Replacement goods are sent by standard delivery only.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

This Website We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited. 

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. 

General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. 
Your data protection rights are set out in our Privacy Policy.